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November 21, 2011 UC Interoperability - 'Separation of Church, State, and End Users'  By Art Rosenberg Unified Communications (News - Alert) (UC)-enabled applications must be supported in various ways including “interoperability,” a loose label being used to describe a major challenge in supporting UC’s operational growth. For many providers of UC applications and services, interoperability simply means getting old and new communications applications to work together at various levels, including network access, application user interfaces, and endpoint device form factors and operating systems. However, we also have to consider interoperability as a means of gracefully transitioning from the past to the future. This will not only be a challenge in transitioning technologies, but also a challenge to the role of an organization in controlling access to both its information resources and its communications among people (internal staff, customers, and business partners).
Business communications (particularly voice telephony) are transitioning away from hardware-based, location-based technologies to "open" software and "virtual" applications that can more easily interoperate with each other. They are also shifting to application-driven real-time notifications and multimedia self-services rather than requiring person-to-person phone calls for real-time information access and delivery. The bottom line is that traditional requirements for enterprise communication control are expanding away from just the wired premise desktop to multimodal, mobile BYOD devices that will be primarily controlled by the individual end users through UC and shared for the many different contacts with other organizations that the individual end user has “business” relations with... Read More
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